Return & Refund Policy
Effective Date: May 1, 2025
At CharlesBrownStore, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to make it right.
1. Eligibility for Returns
We accept returns within 14 days of the delivery date under the following conditions:
- The item must be unused, unworn, and in its original packaging.
- Tags and labels must be intact.
- The product must not be damaged or altered in any way.
Note: For hygiene reasons, items like undergarments, socks, or grooming tools are non-returnable.
2. How to Initiate a Return
To request a return, follow these steps:
- Email us at support@almastkids.com with your order number and reason for return.
- We will reply with return instructions and a return address.
- Pack the item securely and send it back using a trackable shipping method.
Return shipping costs are the responsibility of the customer, unless the item was incorrect or defective.
3. Refunds
Once we receive and inspect your return:
- If approved, your refund will be processed to your original payment method within 5–10 business days.
- You’ll receive a confirmation email once the refund is issued.
Note: Shipping fees (if any) are non-refundable.
4. Exchanges
We currently do not offer direct exchanges. If you want a different size or item, please return the original item for a refund and place a new order.
5. Damaged or Defective Items
If your order arrives damaged, faulty, or incorrect:
- Contact us within 3 days of receiving your item.
- Include clear photos of the damage or issue.
- We’ll arrange a free return or replacement, depending on your preference and stock availability.
6. Late or Missing Refunds
If you haven’t received your refund:
- First, check your bank account again.
- Then contact your credit card provider; it may take time before your refund is officially posted.
- If you’ve done all this and still haven’t received your refund, contact us at support@almastkids.com.
7. Contact Us
If you have any questions about this policy or need help with a return:
📧 Email: support@almastkids.com
🌐 Website: www.charlesbrownstore.com